Customer Centric Solutions LLC
Research-informed GTM strategy

Design for customer progress. Growth follows.

For B2B founders and go-to-market leaders, seed through Series B. I find what actually moves your buyers — and build the go-to-market that acts on it.

The problem

Nobody wakes up wanting your product.

They hit a point where the way they're currently getting something done stops working well enough. That struggling moment is where demand actually begins — and it's the one thing your funnel can't see.

Conversion data tells you a deal died. It won't tell you the buyer was never going to move, or that your message was aimed at a struggle they don't have, or that the thing blocking them had nothing to do with your product. By the time someone reaches your pipeline, the interesting decision has already been made somewhere you weren't watching.

Find the struggling moment and you find the market. Miss it and you're writing messages aimed at people who aren't looking for anything.

How the work fits together

Three things, in this order.

Understand the decision, design for the progress the customer is trying to make, then build growth that feeds itself instead of resetting every quarter.

Buyer psychology

Understand why buyers think, feel, and decide — including the forces that keep them exactly where they are.

Customer progress

Design experiences that move customers forward at every step, from the first struggle to the decision to buy more.

Compounding growth

Turn the funnel into a loop — where each cycle produces the input for the next instead of starting from zero.

Where to start

It depends what you can reach.

The right instrument is set by one question: do you have buyers you can actually talk to? Everything else follows from that.

Not sure which fits? Compare the methods → Fifteen minutes is usually enough to work it out, and "you don't need research yet" is a fine outcome. Earlier than all of this? run the free Business Loop Diagnostic — eleven questions on which growth loops are available to you right now, with the result on the page and no email required to see it.

Client work

Two Sprints, published in full.

Both clients agreed to publish the complete report — method, archetypes, verbatims, and findings. Read them before you decide whether any of this is worth paying for.

Published analysis

Separately, I run the moats and loop instruments in public — posted, written about, and open to argument — so you can judge the analysis before you buy it. Public analyses. Not client work.

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All 15 scorecards, 18/24 down to 2/24 →

Free, weekly

Most of the method is public.

The instruments are productized, but the thinking isn't proprietary. Courses, interview guides, and a weekly newsletter on why some growth compounds and some just accumulates.

Stacking Moats · Wednesdays

Why some growth compounds.

A weekly read on defensibility, loops, and the moats that turn out to be walls around empty ground.

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Fifteen minutes is usually enough to know.

Whether you need research, which method fits, or whether you need research at all. If the answer is that you don't, that's a fine outcome for a short call.